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SLA-Based Support Packages
Customised service levels with guaranteed response times—tailored to your operational requirements.
Keep Your Operations Running
In media, every second counts. Even the smallest disruption can mean lost revenue, viewer frustration, or missed deadlines.
MirackTech delivers dedicated technical support and maintenance services designed specifically for media environments. We keep your infrastructure running smoothly so your audience never misses a beat.
What We Offer
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Remote & On-Site Support
Whether it’s diagnostics or hands-on intervention, our engineers provide fast, effective issue resolution.
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Preventive Maintenance
Regular health checks, firmware updates, and system tuning to avoid failures before they happen.
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24/7 Monitoring & Alerts
Real-time oversight of critical systems with instant incident detection and escalation protocols.
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Spare Parts & Warranty Coordination
We manage hardware replacements, vendor communication, and warranty claims—so you don’t have to.
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Knowledge Transfer & Team Training
We equip your team with the insights and best practices to manage systems confidently and independently.
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How Would You Benefit From This
- Minimise unexpected downtime with proactive and preventive coverage
- Maintain system stability and speed under live and high-demand conditions
- Optimise your infrastructure with regular performance insights
- Rely on expert engineers who know the ins and outs of media workflows
- Stay ahead of issues before they impact content or audience delivery
Who It’s For
- Broadcasters with 24/7 uptime and compliance requirements
- OTT and streaming platforms requiring fast-response operational support
- Media owners needing hybrid cloud/on-premise maintenance
- Enterprises looking for long-term reliability across internal video systems
Why Choose Us
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Support built for media environments
not general IT setups
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Experienced engineering team
with hands-on broadcast and OTT know-how
Comprehensive coverage,
from hardware to software to workflows
Predictable, scalable support plans
that evolve with your infrastructure
Let’s Build Something Better
Start your infrastructure transformation with a trusted system integration partner.
Keep Your Systems Performing, 24/7
Let MirackTech safeguard your media operations with responsive, reliable, and proactive support.